Students anxious to receive their refund checks this Friday may not have noticed a recent changing of the guard in the financial aid office.
Laurie Rosenkrantz replaced financial aid director of seven years Shanna Hollis Aug. 23 as head of the financial aid office. Rosenkrantz, former financial aid counselor for Wesleyan’s graduate program of nurse anesthesia, said she was not expecting the change in position. Pati Alexander, vice president of enrollment and student services, couldn’t discuss the circumstances behind Hollis’ exit as it was a personnel matter, she said.
Alexander said the transition purposefully did not impact students or affect pending financial aid processes.
“That’s the way we were hoping it would happen,” she said, “that the students wouldn’t know any difference — that the [financial aid] office would never skip a beat.”
The smooth transition occurred because student loans and financial aid had almost been processed completely by the time Hollis was no longer director, Alexander said.
“[Rosenkrantz] simply had to step in and make sure all the right buttons were pushed to transfer the aid over,” Alexander said.
Finding a new director, however, won’t be as simple.
Although human resources is scheduled to post the opening for the position later this week, administrators want to review and confirm the department’s policies and procedures manual and undergo a peer review to prepare for the Southern Association of Colleges and Schools accreditation and before scheduling interviews.
Alexander will form a committee comprised of various faculty representatives to conduct interviews once applications start pouring in — which she expects to keep happening well into November, she said.
While the early phases in the search for a new director begin to develop, Rosenkrantz steps into the leadership role of her department with 20 years of financial aid experience under her belt.
Rosenkrantz served as a loan counselor for Wesleyan in the early ‘90s before transferring to the University of Dallas and working her way up to the Director of Financial Aid position.
“I think that’s why they asked me to step in and help,” Rosenkrantz said, referring to her experience.